The picture for the purchase also showed the burl like quality, but what I received is what is shown as the current product pictures, a dark solid color

I then got an email from Chevy at ArtToFrames telling me they saw my review and were very sorry and they had already processed a replacement

All I can say is wow! Beautiful frame with glass and well packaged to prevent breakage

This frame rates a 4+ for appearance

I was looking for the same frame as Ryan P got to match another art to frame I purchased two years ago

I was stunned (in a good way!) I could not believe how excellent their customer service was!I am giving them a five star rating not only for the way they handled this situation, but also because the frame was beautiful