Our Review/Thoughts

It's all just hidden within cast, setting and process

I am having my entire team read this book as professional development

Show is harder to define- but it basically means that the guest is always focused on enjoying the park, and not on observing its workings

The chains of unjustified assurance (See for example The Audit Society: Rituals of Verification demanded in many companies and government departments are actually reducing their degrees of control, and their degrees of effectiveness

You can feel where the magic comes from

The staff end up unable to give their best and the managers fruitlessly keep wondering how to bring out the best in their staff

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