I only asked for an exchange, not a refund

Email to Home Clever:Just wanted to let you know I have filed a complaint with the Better Business Bureau regarding your refusal to do an exchange on a defective product

You could have then returned the defective product to your supplier for credit

Tried my own battery with the same result

Wish I could find a band that works

Sent band back to seller and did not get any response, even after emailing them