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Our Review/Thoughts

A keeper (with lots of margin notes), for sure ! I highly recommend this! This book helped me understand how important my role is and how much more I can do as a CM

She understands that all communities are different, and gives you the play-by-play on how to create the most value for yours

This book is a MUST read for anyone interested in getting involved with community management, or anyone looking to hire one

ually define our community? to performance and metrics, to tools and practical info

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