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Our Review/Thoughts

A keeper (with lots of margin notes), for sure ! I highly recommend this! This book helped me understand how important my role is and how much more I can do as a CM

This book is a MUST read for anyone interested in getting involved with community management, or anyone looking to hire one

ually define our community? to performance and metrics, to tools and practical info

She understands that all communities are different, and gives you the play-by-play on how to create the most value for yours

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