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Our Review/Thoughts

Easy to relate to and get! Love this book!! Back to basics for customer service! This book has been totally life changing for my team at work

The 39 chapters are short enough to read quickly and succinct enough to bring the point home

I purchased this for everybody in my customer service dept

Sensational customer service doesn't have to be complicated

Practical principles that you can apply to every area of your life

I encourage anyone in sales to take the time to invest in the small yet powerful book

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