Like many who've considered storing water for emergencies (preppers), I researched the net to find solutions that made sense for me
They offered to do whatever was needed to make me happy (new product or refund) and then gave me some hints for using it properly
So if you were in a situation where you needed to take it to go get re-filled, it's not something a healthy person couldn't manage to carry over a distance
Great! Except the price! I just found out I can get them through Thrive which I'm already ordering monthly from them, much cheaper
It looked as if it had either melted, or it wasn't molded properly in the first place
The handles came shipped inside of the water bricks and attach easily; however, if you aren't careful, they can come off just as easily as they go on, when you first lift them, from their standing position, to a pouring position