I could have filed a claim for damages as well but chose not to

Moving the wheel straps and ratcheting their tightening mechanism can easily skin your knuckles

I've seen on other sites this happens to others

Will NEVER purchase from them again!YAKIMA - customer service was awesome !!!Is sending out a hitch model instead of the roof mount next day air to my hotel so I can get my bike home!No additional charges

Since the bike is held in place mainly by the plastic jaws that grip the frame, you may find yourself arriving without a bike on the roof

You can lock your bike to the rack with an SKS Lock Core